Frequently asked questions
How do I place an order?
Start a conversation with the bot and type /start. Browse the catalog, choose your products and quantities, and follow the steps: shipping method → details → payment method → confirm. You will receive an order number after confirmation.
What shipping methods are available?
We offer two options: Track & Trace (recommended) — you buy a shipping label via PostNL, DHL or DPD and send it to us. Standard letter post — we ship by mail, but it is not traceable and not insured.
How do I send my shipping label?
Send a PDF of your label to this bot, with your order number (e.g. ABCD-1234) in the caption. You can also send the label later — once we receive it, we will process your package.
What are the payment options?
You can pay via bank transfer or crypto. You will receive the payment details after placing your order. Always include your order number with the payment.
Can I cancel or modify my order?
Please contact us as soon as possible via /contact. Once an order has been packed or shipped, changes are unfortunately no longer possible.
How long does delivery take?
With Track & Trace: 1-3 business days after shipment (depending on carrier). With standard post: 2-5 business days, but this may vary and is not traceable.
I paid but have not received confirmation, what now?
Payments are checked manually. This may take some time. Have not heard anything after 24 hours? Contact us via /contact with your order number and proof of payment.
How do I change my language?
Type /taal or /language to change your preferred language. The bot supports Dutch, English, French, German and Spanish.
What is my order number?
Your order number (e.g. ABCD-1234) is sent to you right after confirming your order. Keep it safe — you need it for payment and sending your shipping label.
How do I use a discount code?
During checkout you will get the option to enter a voucher code. Enter the code exactly as you received it. The discount will be applied automatically.